If you can’t find the answer you’re looking for, don’t
hesitate to reach out to us.
If you’re in an emergency that you believe requires the assistance of public emergency services, always contact 911. You can use our services anytime you feel uncomfortable or believe you may be in danger. We are not a replacement for 911.
You can download the app via the Apple App Store or Google Play.
Yes, you can update your emergency contacts by contacting Member Care at [email protected]
Cell service is required for us to provide you with services as designed. In the event you are in a location that does not have cell service, you’ll receive in app notifications that alert you to loss of services.
Personal Security Agents are vetted to ensure they have appropriate backgrounds. Many have military, emergency and 911 dispatch and customer service backgrounds. Our Personal Security Agents go through significant, issue-specific triage training to help them best deal with scenarios that members may encounter. All Security Agents achieve and maintain APCO International’s Public Safety Telecommunicator certification.
You can access our services throughout the United States (including Washington D.C.)
We take your safety very seriously. If we cannot reach you to confirm your safety after you’ve engaged us, and we believe you may be in danger, we will continue to try you via multiple methods, including phone and SMS messaging. If we are unable to reach you, we will then reach out to your designated emergency contact. If we are still unable to confirm your safety, we will call 911 to alert them to the situation.
You can purchase our services on a month-to-month subscription basis for $9.99/month, or purchase a yearly subscription for $89.99 (a 25% savings over the month-to-month option), plus any applicable taxes. Our free services include, Ready An Agent, Siren and the 911 dialer.
Yes, you can put our Security Agents on standby with the “Ready An Agent” service. “Siren,” our deterrent service, is also available at no cost.
We collect the following information, to help keep you safer: location, video and audio recordings as well as account related information you provide as part of the sign-up process, which includes, but is not limited to, email, phone number and emergency contact information. Your privacy is important to us and we never sell or rent members’ personal data to advertisers. You can find more detailed information in the Privacy Policy, which is located in the Bond app.
Always having access to your location is necessary for our services to function as designed and is part of the permissions granted when agreeing to the Terms of Use. This helps us enhance your safety. Knowing your location also provides important contextual details. For example, being able to see where you were before you contact us allows the Personal Security Agent to provide more relevant and useful safety guidance.
No, we cannot listen to those conversations. We only have access to video or audio for connections initiated by you or when you accept a communication initiated by our Security Agents. Once you end the connection on your end, we no longer have access to your camera or microphone.
Our location tracking technology uses the most up to date Google location API, combining GPS, Wi-Fi and cellular data sources to triangulate the most accurate location.
Bond is a one of a kind service. We are the only personal security service with Personal Security Agents, who provide 24/7 member support. Our on-demand access allows you to reach out at any time you may feel uneasy and get support in any situations where you feel concerned for about your safety. Personal Security Agents provide live support and act in real-time to help increase your security. Examples include, guiding you through deterrent actions, coordinating a car pickup and engaging emergency services if needed.
