We have Command Centers all over the world including in countries where we support residents.
For security, commercial and legal reasons, I’m not authorized to answer questions relating to the specific location of our Command Centers or our Security Agents.

This article provides examples and best practices on when to use the links from the Ourbond.com website. 

There are times when members may ask questions regarding our service, how it works, and how to be safer, etc. Some of these answers are within our website and would be great content to use within our responses to members. Please familiarize yourself with the page www.ourbond.com and see what lingo, wording, etc. you can use when answering general Bond questions. 

Doing this also helps us to remain consistent with our information and replies. Topics such as “how does track my walk work”, “why should I choose bond”, and “who is Bond”. 

Please see below for some use cases in which we would send a member a link with our replies, so that the member has something to refer back to if they have more questions. This will help drive them to the site and hopefully limit repeat emails. 

Use cases in using www.Ourbond.com links in reply to Member Care emails:

1. General Bond inquiries replies

   1. What is Bond, how do you operate, etc.

      1. Use link to the “Why Bond” video  – Why Bond

1. Accidental Downloads

   1. Members looking for completely different app and downloaded ours in error or through an add

      1. Send link to home page – Home Page

1. Wrong service needed

   1. Members who thought we provided a different type of service than what we actually offer

      1. Investigative services, online security, etc.

         1. Send link to – How it Works

         2. or

         3. Send link to – Why Bond

If you’re in an emergency that you believe requires the assistance of public emergency services, always contact 911. You can use our services anytime you feel uncomfortable or believe you may be in danger. We are not a replacement for 911.

You can download the app via the Apple App Store or Google Play.

Yes, you can update your emergency contacts by contacting Member Care at [email protected]

When to use this article:

Member Care Representatives should use this article when explaining to a member how they can add additional contacts or make changes to current contacts in their app

	A	B
Step	Action	How To
1	When a member needs to add a contact: Go to the Support Page
2	Click on “Log Out”
3	Re-enter your profile information from the “Get Started” page
4	You will be asked to add an emergency contact
5	You can now input your desired contact information
6	If a member wants to make a change to current Emergency Contacts, Create a Jira Ticket with the required updates	Link To Jira
7	Your all done!

Cell and data services are required for us to provide you with services as designed. In the event you are in a location that does not have cell or data services, you’ll receive in-app notifications that alert you to a loss of services.

Personal Security Agents are vetted to ensure they have appropriate backgrounds. Many have military, emergency and 911 dispatch and customer service backgrounds. Our Personal Security Agents go through significant, issue-specific triage training to help them best deal with scenarios that members may encounter.

• We only support mobile devices
  • iOS – We support iPhone 6 and above and iOS 11 and later
  • Android – we support all Android devices above Android 5.0.
    • Due to the multiple Android smartphone screen sizes, the view and appearance will render differently across devices.

You can access our services throughout the United States (including Washington D.C.)

We take your safety very seriously. If we cannot reach you to confirm your safety after you’ve engaged us, and we believe you may be in danger, we will continue to try you via multiple methods, including phone and SMS messaging. If we are unable to reach you, we will then reach out to your designated emergency contact. If we are still unable to confirm your safety, we will call 911 to alert them to the situation.

All of our digital services are Free. Anything that requires the use of the Personal Security Agent is part of our Premium Subscription. Our digital services include, Location Services, 911 dialer, and Siren that does not connect to a Security Agent.

To reserve a bodyguard, simply tap the bodyguard button in your Bond app and complete the request form. Once submitted, a Reservation Agent will call you back within minutes to confirm the details of your request.

Thanks so much for your interest in becoming a provider for Bond. Please send us an email at [email protected] with the following information: your contact information, information about your company, your bodyguards, the vetting process you follow, the services you provide, licenses that you hold, a certificate of insurance, and references. Our team will review all documentation you provide and follow up when/if we expand our list of providers.

Our bodyguard service is currently offered in the contiguous United States, Alaska, and the Hawaiian Islands.

Bond has partnered with vetted, professional and proven executive protection providers to provide our customers with bodyguards. All bodyguards are vetted via our worldwide executive protection partners. Every bodyguard goes through a thorough background check. Bond conducts additional vetting focused on areas covering professional background, psychological and behavioral assessment and training inclusive of first aid, tactical driving and self-defense. In addition, Bond Security Agents in our Command Centers oversee the assignment from start to finish.

The lead time depends on your location and the location of the nearest available bodyguard, as demand for this service can be high at times. Please reserve your bodyguard with as much advance notice as possible. A minimum of 12 business hours of advance notice is required and will allow us to assign the best bodyguard and skill set to match your needs. 

Bodyguard services require a current subscription to Bond premium services. Prices will vary based on your job requirements. Rates start as low as $88 per hour. One of our Reservation Agents will give you a formal quote after discussing your specific requirements.

Bond will refund you 100% of your deposit amount if the request is cancelled prior to assignment of the bodyguard. 

We can provide armed bodyguard services. However, keep in mind that certain venues may prohibit weaponry. Note that if the bodyguard is armed, s/he is required to have all current licenses and permits.

Yes you can, but it is not advised as the bodyguard needs to be focused on your safety. If you require a team, we can certainly get that set up for you.

Yes you can. Please provide as much advanced notice as possible to increase the likelihood of us being able to provide service when you need it.

We collect the following information to help keep you safer:

• location
• video recordings
• audio recordings
• account-related information you provide as part of the sign-up process
  • includes, but is not limited to:
    • email
    • phone number
    • emergency contact information

Your privacy is important to us, and we never sell or rent members’ personal data to advertisers. You can find more detailed information in the Privacy Policy, which is located in the Bond app.

Always having access to your location is necessary for our services to function as designed and is part of the permissions granted when agreeing to the Terms of Use. This helps us enhance your safety. Knowing your location also provides important contextual details. For example, being able to see where you were before you contact us allows the Personal Security Agent to provide more relevant and useful safety guidance.

No, we cannot listen to those conversations. We only have access to video or audio for connections initiated by you or when you accept a communication initiated by our Security Agents. Once you end the connection on your end, we no longer have access to your camera or microphone.

Our location tracking technology uses the most up to date Google location API, combining GPS, Wi-Fi and cellular data sources to triangulate the most accurate location.

Bond is a one of a kind service. We are the only personal security service with Personal Security Agents, who provide 24/7 member support. Our on-demand access allows you to reach out at any time you may feel uneasy and get support in any situations where you feel concerned for about your safety. Personal Security Agents provide live support and act in real-time to help increase your security. Examples include, guiding you through deterrent actions, coordinating a car pickup and engaging emergency services if needed.