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FREQUENTLY ASKED QUESTIONS


If you can’t find the answer you’re looking for, don’t
hesitate to reach out to us.

General

When should I use 911 versus Bond?

If you’re in an emergency that you believe requires the assistance of public emergency services, always contact 911. You can use our services anytime you feel uncomfortable or believe you may be in danger. We are not a replacement for 911.

Where can I get the Bond app?

You can download the app via the Apple App Store or Google Play.

Can I change my emergency contacts?

Yes, you can update your emergency contacts by contacting Member Care at [email protected]

What happens when I don’t have cell service?

Cell service is required for us to provide you with services as designed. In the event you are in a location that does not have cell service, you’ll receive in app notifications that alert you to loss of services.

What training do your Security Agents undergo?

Personal Security Agents are vetted to ensure they have appropriate backgrounds. Many have military, emergency and 911 dispatch and customer service backgrounds. Our Personal Security Agents go through significant, issue-specific triage training to help them best deal with scenarios that members may encounter. All Security Agents achieve and maintain APCO International’s Public Safety Telecommunicator certification.

On what devices does the app work?
  • We only support mobile devices
    • iOS – We support iPhone 6 and above and iOS 11 and later
    • Android – we support all Android devices above Android 5.0.
      • Due to the multiple Android smartphone screen sizes, the view and appearance will render differently across devices.

 

Where can I access your services?

You can access our services throughout the United States (including Washington D.C.)

Features and Functions

What happens if you can’t contact me after I’ve engaged your services?

We take your safety very seriously. If we cannot reach you to confirm your safety after you’ve engaged us, and we believe you may be in danger, we will continue to try you via multiple methods, including phone and SMS messaging. If we are unable to reach you, we will then reach out to your designated emergency contact. If we are still unable to confirm your safety, we will call 911 to alert them to the situation.

Billing and Subscription

How much do your services cost?

You can purchase our services on a month-to-month subscription basis for $9.99/month, or purchase a yearly subscription for $89.99 (a 25% savings over the month-to-month option), plus any applicable taxes. Our free services include, Ready An Agent, Siren and the 911 dialer. 

Do you have any free services?

Yes, you can put our Security Agents on standby with the “Ready An Agent” service. “Siren,” our deterrent service, is also available at no cost.

Privacy and Security

What data do you collect from me when I use your services?

We collect the following information, to help keep you safer: location, video and audio recordings as well as account related information you provide as part of the sign-up process, which includes, but is not limited to, email, phone number and emergency contact information. Your privacy is important to us and we never sell or rent members’ personal data to advertisers. You can find more detailed information in the Privacy Policy, which is located in the Bond app.

Why do I always have to share my location?

Always having access to your location is necessary for our services to function as designed and is part of the permissions granted when agreeing to the Terms of Use. This helps us enhance your safety. Knowing your location also provides important contextual details. For example, being able to see where you were before you contact us allows the Personal Security Agent to provide more relevant and useful safety guidance.

Can you listen to my conversations when I’m not on a video or audio call with a Security Agent?

No, we cannot listen to those conversations. We only have access to video or audio for connections initiated by you or when you accept a communication initiated by our Security Agents. Once you end the connection on your end, we no longer have access to your camera or microphone.

How do you keep track of my location?

Our location tracking technology uses the most up to date Google location API, combining GPS, Wi-Fi and cellular data sources to triangulate the most accurate location.

Benefits

Why should I choose Bond over other providers in the personal safety space?

Bond is a one of a kind service. We are the only personal security service with Personal Security Agents, who provide 24/7 member support. Our on-demand access allows you to reach out at any time you may feel uneasy and get support in any situations where you feel concerned for about your safety. Personal Security Agents provide live support and act in real-time to help increase your security. Examples include, guiding you through deterrent actions, coordinating a car pickup and engaging emergency services if needed.

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